Terms of
Service.

Botonomy is an AI-first marketing automation agency based in Montreal, Quebec, Canada. We deliver services including SEO, content marketing, paid advertising, creative production, CRO and analytics, outbound sales automation, and workflow integrations.

You must be at least 18 years old and legally capable of entering into a binding contract to use our services. By using the website or engaging us, you represent that you meet these requirements and that all information you provide is accurate and complete.

The scope, deliverables, timelines, and fees for any client engagement are set out in a separate written agreement, statement of work, or order confirmation ("Engagement Agreement"). In the event of a conflict between these Terms and an Engagement Agreement, the Engagement Agreement prevails.

We reserve the right to modify, suspend, or discontinue any part of our website or services at any time, with or without notice, except where doing so would breach an active Engagement Agreement.

Fees for services are set out in the applicable Engagement Agreement. Unless otherwise stated, invoices are due within 14 days of issue. Late payments may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may suspend services for overdue accounts.

Third-party platform fees (ad spend, API credits, domain registration, hosting, paid tools) are passed through at cost and are your responsibility unless otherwise agreed in writing.

When you engage Botonomy, you agree to:

• Provide timely access to the accounts, credentials, assets, and information we reasonably need to deliver services;
• Ensure you have the rights, licences, and authority to grant us access to the platforms and content you share with us;
• Review and approve deliverables within reasonable timelines;
• Comply with the policies of any third-party platforms we operate on your behalf (Google, Meta, LinkedIn, X, etc.);
• Not use our services for any unlawful, fraudulent, or deceptive purpose.

You agree not to:

• Use the website or services to violate any law or regulation;
• Infringe the intellectual property rights of any third party;
• Upload, transmit, or generate content that is defamatory, obscene, harassing, or otherwise harmful;
• Interfere with or disrupt the integrity or performance of the website or services;
• Attempt to gain unauthorised access to our systems, accounts, or data;
• Reverse-engineer, scrape, or copy our proprietary systems, scripts, or directives.

All content on the website — including text, graphics, logos, code, and brand elements — is owned by Botonomy or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

Deliverables: upon full payment of the fees due under an Engagement Agreement, you receive a non-exclusive, perpetual, worldwide licence to use the final deliverables we create for you for your internal business purposes. Botonomy retains ownership of all underlying tools, scripts, directives, templates, frameworks, know-how, and methodologies used to produce those deliverables, and may reuse them in other engagements.

Client content: you retain ownership of the content, data, and brand assets you provide to us. You grant us a limited licence to use them solely to deliver the services you engage us for.

Our services use artificial intelligence systems (including models from Anthropic, OpenAI, and other providers) to generate content, analyses, and automation outputs. AI-generated output may contain errors, inaccuracies, or biases, and should be reviewed before being acted on or published. You are responsible for the final review, approval, and use of any AI-generated deliverable. Botonomy makes no warranty as to the accuracy or fitness of AI-generated output beyond the quality gates described in the applicable Engagement Agreement.

Our services often operate through third-party platforms (Google, Meta, X, LinkedIn, WordPress, Shopify, Anthropic, OpenAI, etc.). Your use of those platforms is governed by their own terms of service and privacy policies. We are not responsible for changes to, outages of, or decisions made by third-party platforms, including account suspensions, policy changes, or pricing changes that affect service delivery.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with our engagement and to use it only for the purpose of performing or receiving services. This obligation survives termination of any engagement. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

The website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the services will be uninterrupted, error-free, or produce specific business results.

Marketing outcomes — including rankings, traffic, leads, conversions, and revenue — depend on factors outside our control including market conditions, competitor activity, platform algorithm changes, and client execution. Nothing in our communications or deliverables constitutes a guarantee of specific results unless explicitly stated in an Engagement Agreement.

To the fullest extent permitted by law, Botonomy's total cumulative liability arising out of or relating to these Terms or any engagement shall not exceed the fees paid by you to Botonomy in the six (6) months immediately preceding the event giving rise to the claim.

In no event shall Botonomy be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

You agree to indemnify and hold Botonomy harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of (a) your use of the website or services in violation of these Terms, (b) your infringement of any third-party right, or (c) content, data, or instructions you provide to us.

We may suspend or terminate your access to the website or services at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users or third parties, or is otherwise contrary to our legitimate business interests. Termination of a client engagement is governed by the applicable Engagement Agreement.

Sections of these Terms that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitation of liability, and indemnification) shall survive.

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services shall be submitted to the exclusive jurisdiction of the courts located in Montreal, Quebec, unless otherwise required by mandatory consumer protection laws.

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

For any question about these Terms, contact: